Returns & Exchanges
Due to the perishable nature of our artisanal doughnuts, we cannot accept physical returns once a product has left our bakery. However, we are committed to your satisfaction and will offer a refund or replacement if your order is damaged or incorrect.
Contact Our Team
Email our support team within 24 hours of your purchase or delivery, providing your order number and details regarding the issue.
Provide Documentation
Include clear photographs of the product and its packaging so our quality control team can assess the damage or error.
Wait for Review
Our team will review your claim within one business day to determine if your request qualifies for a full refund or a fresh replacement.
Resolution
Once approved, we will either initiate a refund to your original payment method or schedule a priority delivery for your replacement doughnuts.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing